Tell us what's wrong:
If you are not happy with any aspect of our service then simply click the link below and download the complaint form, complete it, and return it to us. Your complaint will be investigated fairly and without prejudice, and you will normally receive an official reply within 10 working days.

Please note: If a visit by one of our Engineers, Rating or Conservation Officers is required to establish more facts, this will be arranged within the 10 working day period, so a resolution to your query would take longer based on what is found on the visit.

Complaint Form:
Simply click on 'View' and a 'pdf' file will open. Then just click on the 'File' menu and choose 'Print'. Complete the form and return it to us with all the information requested.

To view the documents you will need Adobe Acrobat Reader. If you don't have this, or are not sure whether you do, you can download it, Free of Charge, here: